By Phone
- Robi subscribers can simply dial 123 to access
our 24-hour helpline service.
- Alternatively, they can call 158 for our
IVR-based complaint helpline.
- Non-Robi Subscribers can call 01819 400400 for
general information.
- For more information regarding our helpline, visit
our 123 - Helpline page.
By SMS
- SMS to 8123 (from your Robi number) – (TK 0.50
per SMS and 15% VAT applicable).
By fax
- Fax to +88 02 8832503, +88 01819234329 -
01819234333
By email
Send an Email directly to 123@robi.com.bd
Alternatively, use the Robi Shomadhan online care
applicationOn
On Social
Media
Our customer service representatives are on Facebook and
Twitter to help solve your queries 24 hours a day.
In Person
Please visit our Store Locations page
for information on your nearest Customer Care Center.
You can also use our SMS-based Store Locator service.